I contact your business at 9pm, on a Saturday, and on a weekday morning. 3 competitors too. Every timestamp logged, every follow-up counted for 2 weeks.
I become a customer. I come through your website, your listings, your ads, whatever the real front door is, at the hours a real customer shows up and nobody is at a desk.
Then I do the same thing to 3 of your competitors, on the same days, with the same questions. That turns the result from an opinion into a ranking, which is the only version of this that changes anybody's mind.
When it landed, when somebody replied, how long that took, and what they actually said.
9pm on a weeknight, Saturday afternoon, and a weekday morning. The gap between those three is usually the finding.
How many times you chased, on what days, and the exact message where you stopped.
Side by side with yours, so you can see where you actually rank instead of where you assume you do.
Short. I read the log out loud and say what it means, so you can forward it instead of explaining it.
What each piece costs if you buy it on its own, from anyone.
You pay a fraction of that. I will not put the number on a web page before you have told me what is broken, because the right tier depends on your Teardown and not on what you can afford.
Anyone who believes their response time is fine. It usually is, during office hours. This exists because most businesses have never seen their own numbers for the other 128 hours of the week.
Businesses with no inbound at all. If nothing is arriving, speed is not your leak yet, and findability or capture is the place to start.
Site, listing pages, ad links, phone numbers. Whatever a real customer would use.
3 windows across the week, posing as a genuine prospect, from numbers that are not connected to me.
Every timestamp, every competitor, with the recording. 72 hours after the last window closes.
2 weeks of chasing counted, including the exact message where it stopped.
You have evidence instead of an impression, and it is yours to show your team. If you want the other 5 leaks measured the same way, this rolls into Teardown and you are not charged for it twice.
A short call about this offer specifically. If it is the wrong one for your business I will tell you which of the 6 is a better buy, and you can leave with that.